IT Project Engineer CX

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Our client is a Swedish company, the Swedish human culture continues to flow through the veins of our 38,000 employees in more than 90 countries.  It has a strong family vibe with a warm respect for each individual and we strive for strong diversity. We also invest heavily in our customers, in the environment, … but first and foremost in our own people. In this way, we provide a stimulating environment in which you can develop your competencies on a daily basis. In addition, our family-friendly working atmosphere gives you the flexibility to find an optimal work life balance.
Would you like to get to know us? Hope to see you soon!

 

IT Project Engineer CX

 

Job Description

 

Within business area Power Technique, we use applications for supporting our business globally. These applications cover areas such as eCommerce, Customer Relationship Management, Product Information Management, Marketing automation.

We are looking for a specialist to strengthen our current team with focus on customer center support for our SAP CX portfolio (Cloud for Sales, Cloud For Service, Marketing Cloud, Commerce Cloud) As an ambassador for this portfolio, you can turn issues into opportunities for greater customer understanding and satisfaction, ensuring our BPX and CRM Lead community can be successful and efficient in the usage of these applications.

 

You are an investigator, you can understand the problems users are having and get to the root causes. Your deep insight in the application itself and the wider environment it operates in allows you to solve the problem yourself or give the right input to people who could assist.

 

The Project Engineer CX will report to the IT Team Lead CX – Sales & Marketing Applications

facing applications in the Power Technique IT team.

 

What we expect of you?

 

Experience requirements

 

The candidate for this position should have relevant experience with sales & marketing applications. The candidate should be customer minded with a strong interest in the improvement and automation of current processes, working methods and have a mindset to think towards a zero-support model.

Experience with SAP CX especially Sales Cloud, Service Cloud (C4C) applications of this portfolio is considered a plus. A very good knowledge English is a prerequisite, mastering other languages is a plus.

 

Knowledge / Educational requirements

 

  • The successful candidate should have a high school or university degree in marketing, engineering or IT discipline relevant to the job or similar through work experience.

 

 

Personality requirements

 

The successful candidate should be able to:

 

  • Easily integrate within the team and share knowledge with the team members
  • interact with the business, analyze their needs and elaborate effective
  • handle pressure and to meet strict deadlines.
  • must demonstrate efficient planning and organizing skills.
  • But above all he/she should have a positive attitude, always willing to go for solutions

The support engineer will usually work in Aartselaar during standard working hours, alternative locations could be considered. However, he/she must be ready to travel to other locations and work outside standard working hours when needed.

 

What you can expect from us?

 

When you join us, you are entrusted with a great deal of responsibility from day one. Why? Because we know that you have the drive to develop on your own initiative and the ability to make sound decisions – but also that you will ask for help when you need it. Since you gladly share your knowledge and expertise, we can also give you more professional freedom.

 

Passionate people create exceptional things. At us we believe in challenging the status quo, always looking for a better way. We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.

 

We are proud of our strong and efficient training and development processes. And we collaborate across national and competence borders, something that gives you the chance to move between business areas, countries and functions. Whether you want to change track in your career, become a specialist or manager – there is always a way open for you.

 

We have a world of experience behind us with all kinds of people from many backgrounds. The one thing we all have in common is that we are passionate about what we do and love new challenges. Each day brings us new opportunities to grow, both as persons and professionals.

 

Diverse by nature and inclusive by choice

Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

 

 

If you are triggered by this vacancy and would like to join our client’s team, please send your motivation letter and CV to: a.nelen@talent4people.be or the link below:

 

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