Process development engineer

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  • Antwerpen

For more than 60 years our client, an international player, has been producing sustainable and energy efficient products in Belgium, based on the latest technological developments.  To support their further growth they are looking for a passionate

 

Process development engineer

 

RESPONSIBILITIES

  • You will yourself look for continuous improvements in the domain of the operational processes and gather ideas from the operations teams of the Product Companies and Customer Centers with the aim to improve the efficiency of the teams.
  • High emphasis is on further development of our myQUEST, Exploris ( E-ASL) and Service Connect  applications.
  • You perform on site (product company and customer center) process assessments, report and make proposals for improvement.
  • You coordinate the worldwide implementation of new projects and processes and train the operation teams for both the existing and new processes and systems.
  • You develop reports and KPI dashboards for the Product Companies and Customer Centres.
  • You document and create instructions for the use of the systems in place and for the new systems.

PROFILE

Experience requirements

  • A background in technical support or service operations
  • Experience with functional/technical analysis of software, affinity to programming, capable of writing clear specifications

 

Knowledge

  • A good knowledge of English is a must
  • Knowledge of Microsoft Office tools.
  • Knowledge of SQL programming is a plus.

 

Educational requirements

  • You have an university degree in applied or commercial Engineering, business administration or equal by experience.

 

Personality requirements

  • You are customer oriented, you maintain regular contacts with the product companies and the customer centers.
  • You have good communication and presentation skills.
  • You have excellent analysing skills, you can evaluate data and information and you structure and prioritise your tasks accordingly.
  • You are capable to work in a multidiscipline team in order to provide the highest level of customer service.
  • You are able to integrate smoothly into the existing team and stimulate the knowledge sharing between your colleagues.
  • You are able to collaborate on a detailed level with internal and external IT partners.
  • You are also able to collaborate easily with colleagues in the technical support departments from other product companies, customer centers and distributors.
  • Trips abroad are not a problem for you.

OFFER

  • You will be working in a progressive international organization where sustainability, innovation, technological development,…. are not empty words.
  • You will be working in an environment where continuous learning is strongly encouraged. By achieving results, it is also possible to eventually build a great career within the organization of our client.
  • Our client has several entities, both in Belgium and abroad. This gives working for our client an extra international and dynamic cachet.
  • You will be joining a highly motivated and result-oriented team who will be happy to take you along on their cadence.
  • “Taking responsibility” are not empty words at our client. You get the chance to really make your mark within your field.
  • Our client offers you an attractive remuneration package with extra-legal benefits.

 

YOU LIKE THIS CHALLENGE?

If you are triggered by this vacancy and would like to join our client’s team, please send your motivation letter and CV to p.rubens@talent4people.be or apply via the link below.

 

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